Refund policy

At Vieau Signature, we want you to be happy with your purchase. If you are not satisfied with your order, please review our return and refund guidelines below.

Returns

We accept eligible returns within 30 days of delivery.

To qualify for a return, the item must generally be:

• Unused and in its original condition
• In the original packaging, where applicable
• Free from damage caused by the customer
• Accompanied by the order information or proof of purchase

Certain products may not be eligible for return due to their nature, hygiene considerations, or other applicable restrictions.

How to Request a Return

Please contact us before sending an item back. Include:

• Your order number
• The item you wish to return
• The reason for the return
• Photos or other information if the product arrived damaged or defective

We will provide return instructions when your request is approved.

Damaged or Defective Items

If your order arrives damaged, defective, or incorrect, please contact us as soon as possible after delivery.

Please provide clear photos of the item and packaging when requested so we can review the issue and determine the appropriate resolution.

Refunds

Once an approved return has been received and inspected, we will notify you regarding the status of your refund.

Approved refunds will generally be issued to the original payment method.

Depending on your payment provider, it may take additional business days for the refund to appear in your account.

Return Shipping

Unless the item arrived damaged, defective, or incorrect, the customer may be responsible for return shipping costs.