Shipping policy

At Vieau Signature, we work to make your order experience as smooth as possible. Please review the information below regarding order processing and shipping.

Order Processing

Orders are typically processed within 1–3 business days after payment has been successfully received.

Orders are not normally processed or shipped on weekends or major holidays.

During sales, promotions, or periods of high order volume, processing may take a little longer.

Shipping Times

After your order has been processed, shipping times may vary depending on your location, shipping method, carrier, and product availability.

Estimated delivery dates are provided as estimates and are not guaranteed.

Tracking Information

Once your order has shipped, you will receive tracking information when available. Please allow some time for the carrier's tracking system to update after the package has been shipped.

Shipping Delays

Vieau Signature is not responsible for delays caused by circumstances outside our control, including carrier delays, severe weather, natural disasters, customs processing, incorrect addresses, or other unforeseen circumstances.

Incorrect Shipping Information

Please make sure your shipping information is accurate before completing your order.

If you provide an incorrect or incomplete address and the package is returned to us, additional shipping charges may apply before the order can be reshipped.

Lost or Damaged Packages

If your package appears to be lost or arrives damaged, please contact us as soon as possible with your order number and relevant details so we can assist you.